TROUBLESHOOTING
Where downloaded files save
Find your video, image, or audio after you confirm a save — by device.
Where downloaded files save — step by step
- 01
Preview first, save second
Click Download on www.smdownloader.com to load a preview. When you confirm save, your browser — not SMDownloader — writes the file to your device. We do not email attachments or host a downloads inbox.
- 02
iPhone and iPad
Videos and images usually land in Photos after you tap Save or Download in Safari. If prompted, allow the download. Check the Downloads list in Safari (address bar icon) for files still in transit.
- 03
Android phones and tablets
Chrome and Samsung Internet typically save to the Downloads folder or Movies. Open Files or Gallery and sort by date if you do not see the item immediately.
- 04
Desktop browsers
Files go to your browser's default download folder — often Downloads on Windows, macOS, and Linux. Use the browser's download manager (Ctrl+J or Cmd+Shift+J) to reveal the path.
More help
If the preview worked but you cannot find the file, check browser permissions for Photos or storage. For failed previews, start with link won't download.
Link won't downloadLink won't download Private or login-walled linkPrivate or login-walled link Wrong file or qualityWrong file or quality Where files saveWhere files save
Common questions
Where do downloaded files go?
After you confirm a save on www.smdownloader.com, the file goes to your browser's default download location — usually Downloads on desktop or your photo gallery on mobile. SMDownloader does not host or email files.
Can I change where files go?
Yes — use your browser or operating system download settings. SMDownloader does not override your device preferences.
Does SMDownloader keep a copy on its servers?
No. Our servers resolve public links via /api/extract for preview only. After you save, the file lives on your device — we do not store downloads on www.smdownloader.com.
Why can't I find the file on iPhone?
Check Safari's download manager (address bar icon) for files still in transit, then Photos for saved videos and images. Allow Safari permission to save to Photos when prompted.
Where do Android downloads land?
Chrome and Samsung Internet usually save to the Downloads folder or Movies. Open the Files or Gallery app and sort by date if the file is not visible immediately.
Does SMDownloader email my files?
No. SMDownloader never emails attachments or hosts a downloads inbox. Preview on www.smdownloader.com, confirm save in your browser, then find the file using the paths in this guide.