TROUBLESHOOTING

Where downloaded files save

Find your video, image, or audio after you confirm a save — by device.

  1. 01

    Preview first, save second

    Click Download on the homepage to load a preview. When you confirm save, your browser — not SMDownloader — writes the file to your device. We do not email attachments or host a downloads inbox.

  2. 02

    iPhone and iPad

    Videos and images usually land in Photos after you tap Save or Download in Safari. If prompted, allow the download. Check the Downloads list in Safari (address bar icon) for files still in transit.

  3. 03

    Android phones and tablets

    Chrome and Samsung Internet typically save to the Downloads folder or Movies. Open Files or Gallery and sort by date if you do not see the item immediately.

  4. 04

    Desktop browsers

    Files go to your browser's default download folder — often Downloads on Windows, macOS, and Linux. Use the browser's download manager (Ctrl+J or Cmd+Shift+J) to reveal the path.

More help

If the preview worked but you cannot find the file, check browser permissions for Photos or storage. For failed previews, start with link won't download.

Common questions

Can I change where files go?

Yes — use your browser or operating system download settings. SMDownloader does not override your device preferences.

Does SMDownloader keep a copy on its servers?

After you confirm a save, the file goes to your browser's default download location — usually Downloads on desktop or your photo gallery on mobile. SMDownloader does not host or email files.