TROUBLESHOOTING
Fix common download issues
Public links only — step-by-step help before you contact support.
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Link won't downloadlink won't download Private or login-walled linkprivate or login-walled link Wrong file or qualitywrong file or quality Where files savewhere files save
Common questions
Does SMDownloader store my files?
No. After you save, files live on your device in the browser's default download location. See the where-files-save guide for iPhone, Android, and desktop paths.
Can I download a private Instagram or Facebook video?
No. Only public posts work. Friends-only, group-restricted, or login-required URLs cannot be fetched.